Updated October 29, 2026
Support
These notices explain how Recuérdame handles your photos, poster creation and digital downloads. Operated by Feng.Ke in Zhejiang, China. Contact [email protected] for help or privacy requests.
01
Contact us
Email [email protected] for help, privacy requests, or content and rights reports. Include an error or order reference. Do not send payment credentials or unnecessary photos.
02
Generation and checkout
If you are unsure whether a payment or generation completed, check the order status before submitting again. Already paid? Open Your posters to continue the order or recover unused attempts with your checkout email. If email recovery is unavailable or the issue continues, contact us with the order or task reference; do not pay again to recover an existing order.
03
Downloads
Review the people and all lettering, choose your posters and finalize before downloading. Download selected posters within your one-hour session. Server restart can clear results sooner; save a copy on your device.
04
Delete session data
Use “Delete my session data” while your session is accessible. Closing a tab alone does not delete server data. See Privacy for details about independently retained records and provider copies.